India Emporium offers the following Returns Policy: We do offer refunds, but please be aware that shipping charges will not be refunded for any reason. We do offer exchanges and store credit as well. For buffalo sandal exchanges, shipping will need to be paid for us to send out an exchange pair unless an error was made in our part and we provided an incorrect pair. Some of the sandals may have a strong odor and this is kerosene oil in which these sandals are dipped in. They have always been dipped in this oil which preserves the brownish color. To alleviate the smell, they can be dipped in soap and water and then will need to sit out in the sun for a day or two.

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